Algemene voorwaarden

LUKKIEN GENERAL TERMS AND CONDITIONS 

Article 1. GENERAL 

1.1 Introduction 

These are the General Terms and Conditions of private limited liability company LUKKIEN BV, having its registered office and principal place of business in (6716 BM) Ede at Copernicuslaan 15 and 17 (PO Box 466 6710 BL), filed with the registry of the Court of Arnhem on 1nd June 2012 under number 2012/13 

1.2 Client 

In these General Terms and Conditions, the term Client shall be understood to mean: the party that requests LUKKIEN to issue a quote and/or enters into a Contract with LUKKIEN under which LUK- KIEN provides a product or service. 

1.3 Product 

In these General Terms and Conditions, the term Product shall be understood to mean: all activities (services) to be performed and works to be produced by LUKKIEN for the Client, which shall in any event include photographs, designs, drafts, logos, house styles, computer programs, formats, adver- tisements, drawings, prototypes, models, sketches, texts, web interfaces, films and other materials, services or (electronic) files. 

1.4 Applicability of the General Terms and Conditions 

These General Terms and Conditions shall apply to the formation, substance and fulfilment of any Contract concluded between LUKKIEN and the Client, as well as to any quotes issued by LUKKIEN. These conditions cannot be departed from, unless agreed otherwise in writing. 

1.5 Other Conditions 

The applicability of general terms and conditions of the Client or third parties is hereby expressly ex- cluded. 

1.6 Applicability in relation to Third Parties 

These General Terms and Conditions shall also apply to all work performed by third parties that LUK- KIEN uses in the fulfilment of the Contract. 

1.7 Conflicting Provisions 

If the Contract contains any provisions contrary to these General Terms and Conditions, the Contract shall take precedence. 

1.8 Foreign Language 

If these General Terms and Conditions have also been drawn up in a language other than Dutch, the Dutch text shall, in the event of a conflict, take precedence. 

Article 2. CONTRACT, QUOTE AND CONFIRMATION 

2.1 Quote 

Every quote drawn up by LUKKIEN shall be free of obligation and remain valid for a period of thirty (30) days. LUKKIEN shall be entitled to withdraw the quote at any time. If the Client accepts the no-obligation quote, LUKKIEN shall be entitled to withdraw the offer within seven (7) days of ac- ceptance.  

2.2 Amendments to the Contract 

The Client shall owe the agreed price for the delivery of the Product. If, at the Client’s request, LUK- KIEN has to perform other, additional work beyond the scope of the Contract, LUKKIEN shall invoice the Client therefor on the basis of subsequent costing at the then applicable rates, unless agreed oth- erwise in writing. LUKKIEN shall only be obligated to perform the work, if this is still reasonably possi- ble. 

2.3 Start of Fulfilment 

LUKKIEN shall not be obligated to start – preparing – the fulfilment of its obligations under the Con- tract or to complete the same until LUKKIEN has received all details from the Client that it needs for the fulfilment of the Contract. 

2.4 Included in the Price 

All prices quoted and agreed upon shall be exclusive of VAT and ex works (LUKKIEN’s supplier). The cost of transport, dispatch and/or postage, import and export duties, taxes, clearance charges, travel- ling and accommodation costs relating to the performance of the work and/or the provision of services, etc. shall be payable by the Client. 

2.5 More than One Designer/Design Agency 

If the Client wishes to award one and the same job simultaneously to parties other than LUKKIEN, the Client shall be obliged to notify LUKKIEN thereof, stating the names of the other agencies. If a Client has previously awarded the same job to another agency, the Client shall be obligated to disclose that agency’s name. 

Article 3. FULFILMENT OF CONTRACT 

3.1 Fulfilment of Contract 

LUKKIEN shall endeavour to carry out the Contract as conscientiously as possible, to serve the Cli- ent’s interests to the best of its ability and to aim for a result that is of use to the Client. In so far as necessary, LUKKIEN shall keep the Client informed of the progress of the work in the fulfilment of the Contract. 

3.2 Performance of Work by Third Parties 

If and in so far as LUKKIEN may deem this necessary for the fulfilment of the Contract, LUKKIEN shall be entitled to have work performed by third parties on behalf of and at the expense of the Client with- out requesting the Client’s prior permission. 

3.3 Provision of Information 

The Client shall ensure that all information, including but not limited to information and documentation which LUKKIEN identifies as being necessary or which the Client should reasonably understand to be necessary for the fulfilment of the Contract, will be provided to LUKKIEN in a timely manner. If the information required for the fulfilment of the Contract has not been provided to LUKKIEN in a timely manner, LUKKIEN shall be entitled to postpone the fulfilment of the Contract and/or to charge the Client for the additional costs resulting from the delay at LUKKIEN’s then applicable hourly rates. 

3.4 Request for Third-party Supplier Quote 

If, at the Client’s request, LUKKIEN draws up a third-party cost estimate, this estimate shall only be indicative and the Client shall therefore not be able to derive any rights therefrom. If required, LUK- KIEN can request quotes on behalf of the Client. 

3.5 Approval of Design and Intermediate Results 

Unless agreed otherwise, LUKKIEN shall start the agreed work by making a functional de- sign/sketch/storyboard and submitting this to the Client for approval. This approved functional de- sign/sketch/storyboard shall be decisive for the question of whether LUKKIEN has met its obligations under the Contract. LUKKIEN may postpone the performance of parts that are scheduled for the next stage until the Client has approved in writing the results associated with the previous stage. 

3.6 Publication and Duplication 

Before proceeding to produce, duplicate or publicise the Product, the parties shall enable one another to inspect and approve the latest models, prototypes or proofs of the Product. At LUKKIEN’s request, the Client shall confirm its approval in writing or by email. 

3.7 Period of Delivery 

A period specified by LUKKIEN for the fulfilment of the Contract shall be indicative and therefore not constitute a deadline, unless the nature or substance of the Contract should prove otherwise. The Client must give LUKKIEN written notice of default in all cases, allowing a reasonable extra period of time for delivery of the Product. 

3.8 Dissolution by the Client 

If LUKKIEN fails to deliver the Product within this reasonable extra period, the Client shall be author- ised to dissolve those parts of the Contract that have not been fulfilled. If LUKKIEN has already ful- filled the Contract in part, the Client shall retain the part of the goods already delivered or take receipt of the part of the Product that is already complete and pay the price due therefor, unless the Client demonstrates that the delivered portion of the Product cannot or can no longer be effectively used or applied by the Client. In the latter case, the Client shall be authorised to dissolve the Contract for the part already performed as well, subject to the obligation to return the part already delivered or per- formed to LUKKIEN at the Client’s own expense and risk or to compensate LUKKIEN for the value thereof. 

3.9 Damages 

A failure on the part of LUKKIEN to meet the delivery date shall not entitle the Client to damages. 

3.10 Tests, Permits and Statutory Provisions 

The Client is responsible for conducting tests with the Product (in a timely manner), applying for per- mits concerning the Product and complying with the legislation and regulations (which includes, but is not limited to, the Telecommunications Act (Telecommunicatiewet) and the Personal Data Protection Act (Wet Bescherming Persoonsgegevens) applying to the Product. 

3.11 Dispatch 

If LUKKIEN sends the Product or parts thereof to the Client, through the agency of the Client or other- wise, in any way, including but not limited to dispatch by post, courier or email, LUKKIEN shall do so at the Client’s expense and risk. 

Article 4. INTELLECTUAL PROPERTY RIGHTS 

4.1 Intellectual Property Rights 

Unless expressly agreed otherwise in writing, all intellectual property rights under the Contract shall be vested in LUKKIEN. 

4.2 Investigation into the Existence of Rights 

Unless agreed otherwise in writing, the Contract does not include conducting an investigation into the existence of patent rights, trademark rights, trade name rights, rights to drawings and models, copy- right and third-party portrait rights. The same applies to any investigation into the possibility of such forms of protection for the Client. 

4.3 Identification 

LUKKIEN shall at all times be entitled to have its name mentioned on or removed from the Product. The Client shall not be allowed to manufacture, publicise or duplicate the Product without stating the name of LUKKIEN. 

4.4 Private Promotion 

Unless other express written agreements have been made, LUKKIEN shall be entitled, without requir- ing prior written permission from the client, to use the Client’s name and the Product developed for the Client (e.g. short films, images and photos) for its own publicity, promotional or other purposes via such channels, but not limited to those channels, as social media. 

Article 5. USER LICENCE 

5.1 Use 

If the Client fully meets its obligations, including the obligation to pay, under the Contract with LUK- KIEN, the Client shall acquire an ongoing, non-transferable, non-exclusive licence to use the Product, in so far as this concerns the right of publication and duplication in accordance with the designated use stipulated in the Contract and the nature of the Product does not dictate otherwise. If nothing has been agreed about the designated use, the user licence shall remain limited to use of the Product for which there were fixed plans at the time the Contract was formed. 

5.2 Third-party Rights 

The ongoing licence referred to in Article 5.1 shall not include third-party rights if LUKKIEN has en- tered into contracts with third parties in connection with the fulfilment of the Contract and these con- tracts include more severe limitations, in time, scope and otherwise. 

5.3 Changes 

The Client may not make changes to the provisional or final Product without LUKKIEN’s written per- mission. 

Article 6. FEES 

6.1 Fees and Incidental Costs 

In addition to the agreed fee, the costs incurred by LUKKIEN in the fulfilment of the Contract shall also be reimbursable. 

6.2 Fee for Additional Work 

The fixed, quoted price shall be the starting point. If LUKKIEN is compelled to perform additional or other work as a result of overdue delivery or non-delivery of complete, sound and clear infor- mation/materials or due to an amended or inaccurate contract or briefing, the Client shall be invoiced therefor on the basis of subsequent costing at the then applicable rates, unless agreed otherwise in writing.  

Article 7. PAYMENT 

7.1 Payment Obligation 

Payment shall be due within thirty (30) days of the invoice date. If LUKKIEN has not received (full) payment after this period has lapsed, the Client shall be immediately in default and owe interest equal- ling the statutory trade interest as referred to in Section 6:119a of the Netherlands Civil Code, without prejudice to LUKKIEN’s right to demand immediate and full payment. All costs incurred by LUKKIEN, such as legal costs, costs of legal aid, including but not limited to amounts awarded by the court, judi- cial and extrajudicial collection costs incurred in connection with overdue payment, shall be payable by the Client, except for the legal costs and costs of legal aid if LUKKIEN should be ordered to pay the costs as the losing party. The extrajudicial costs shall be set at at least 10% (ten per cent) of the in- voice amount, subject to a minimum of €200 (two hundred euros). 

7.2 Partial Invoices and Prepayment 

The Client shall be required to pay 30% (thirty per cent) of the total value of the Contract in advance, unless agreed otherwise in writing. LUKKIEN shall also be entitled to invoice 30% (thirty per cent) of the total value of the Contract halfway through the fulfilment, unless agreed otherwise in writing. In addition, LUKKIEN shall be entitled to continue to invoice in instalments in cases where this is reason- able given the scope of the Contract or the circumstances of the case, unless agreed otherwise in writing. 

7.3 Postponement 

LUKKIEN shall not proceed to fulfil the Contract or shall postpone fulfilling it until these instalments have been credited to the bank or giro account specified by LUKKIEN. 

7.4 Settlement of Third-party Costs 

LUKKIEN shall be entitled to request full payment for costs from the Client, in particular the costs as- sociated with the production of commercials and ether media before LUKKIEN is obligated to settle these costs (on behalf of the Client). In addition, LUKKIEN shall at all times be entitled to require secu- rity for payment from the Client. 

7.5 Complaints 

Complaints about invoices must be submitted to LUKKIEN in writing within seven (7) days of the day of dispatch of the invoices. The due date shall not be postponed as a result of any such complaints. After the above period, the Client shall have forfeited the right of complaint. 

7.6 No Discount or Compensation 

The Client shall make the payments due to LUKKIEN without delay, discount or compensation, barring any offsets against offsettable advances relating to the Contract that the Client has paid LUKKIEN. 

7.7 Payments Made 

Payments made by the Client shall serve firstly to settle all interest and costs and secondly to settle the oldest outstanding invoices, even if the Client states that the payment is made to settle a later invoice. 

Article 8. DELIVERY AND COMPLAINTS 

8.1 Obligation to Use One's Best Efforts 

LUKKIEN shall use its best efforts to duly fulfil the Contract. LUKKIEN does not guarantee that the products it supplies are suitable for the purposes for which the Client intends to designate or use them, even if LUKKIEN has been notified of this purpose, nor that the Products will be successful in achieving the Client’s objectives, unless the parties have expressly agreed otherwise.  

8.2 Delivery 

The Client shall be obligated to inspect the goods immediately on delivery to see whether they comply with the Contract, particularly with regard to soundness, solidity and completeness. 

8.3 Inspection 

If the Client does not immediately – i.e. within 48 hours – lodge a written complaint about the quantity delivered, the Client shall be deemed to have accepted the quantities stated on the consignment notes, receipts or similar documents as being correct. 

8.3 Complaint 

The Client can no longer claim that the Product delivered, completed or performed does not comply with the Contract if it has not notified LUKKIEN thereof in writing within eight (8) days after it has de- tected this or reasonably could or should have detected this, in any event after three (3) months have lapsed since the goods were delivered, the work was performed or the services were completed. 

8.4 Postponement 

Any complaint regarding the goods delivered, work performed or services provided shall not affect the Client’s obligations pursuant to previous or future deliveries or performances and shall not entitle the Client to postpone payment of the amount due to LUKKIEN. 

Article 9. GUARANTEES AND INDEMNIFICATIONS 

9.1 Indemnification against Third-party Claims 

The Client shall indemnify LUKKIEN and the third parties engaged by LUKKIEN against all claims from the Client and/or third parties in relation to (parts of) the Product delivered by LUKKIEN. The Client shall indemnify LUKKIEN and the third parties engaged by LUKKIEN against all claims from the Client and/or third parties to intellectual property rights in respect of the materials and/or information supplied by the Client that are used in the fulfilment of the Contract. If any intellectual property right and/or another right is infringed and LUKKIEN and/or the third parties engaged by LUKKIEN are held liable for these infringements, the Client shall compensate LUKKIEN and/or the third parties and pay all costs, including those related to any proceedings. 

9.2 Other guarantees 

Barring the provisions of this article, LUKKIEN shall provide no guarantee with respect to the Product. Every Product that has not been rejected within eight (8) days of delivery or in respect of which the Client has not lodged a written complaint with LUKKIEN within this period or that the Client has not started using, shall be deemed to have been accepted. In the event of any shortcomings in the fulfil- ment of the Contract, LUKKIEN shall be immediately notified thereof and the Client shall provide LUKKIEN with all relevant evidence. If this information should show any faults in the fulfilment of the Contract, LUKKIEN shall, at its discretion, repair or replace the Product or parts thereof free of charge within a period thirty (30) days, provided that repair or replacement is reasonably possible in LUK- KIEN’s opinion and the Client allows LUKKIEN to take back the defective Product or a part thereof and the Client cooperates fully on the repair or replacement. In cases where repair or replacement is not reasonable or not possible, LUKKIEN shall repay the Client the amount paid to LUKKIEN for the Product, minus a reasonable fee for use of the Product. Even in the event of repayment, LUKKIEN shall be entitled to take back the Product and not effect repayment until the Client has returned the defective Product to LUKKIEN. 

9.3 

The guarantee referred to in Article 9.2 shall not apply if the damage to the Product is caused by use of the Product that does not qualify as ‘normal use’, by negligence or by injudicious use of the Product or parts thereof, by incorrect installation and/or maintenance of Product, including but not limited to adjustments to or repair work on the Product, without prior written permission from LUKKIEN. 

9.4 Security 

If the Agreement obliges LUKKIEN to provide a form of information security, that security will corre- spond to the specifications on security as agreed in writing between the parties. LUKKIEN never guar- antees that the information security will be effective under all circumstances. Should the agreement not contain clear specifications on security, security will comply with a level that, depending on the state of technology, the sensitivity of the information and the costs related to security, is not unreason- able. LUKKIEN can never be held liable for losses relating to DDoS attacks or other third-party attacks on the Product it has provided. 

Article 10. FORCE MAJEURE 

10.1 Force majeure 

If LUKKIEN is temporarily or permanently unable to meet a substantial part of its obligations due to causes beyond its control or for which it is not liable according to the law or common opinion, this qualifies as force majeure, which in these General Terms and Conditions is understood to include non-fulfilment of obligations under the Contract as a result of illness and/or absence of staff that are crucial for the delivery of the Product, breach of contract by third parties engaged by LUKKIEN, break- down of equipment or facilities, including unavailability of telecommunication services and electricity, strikes, riots, government measures, fire, natural disasters, flooding, acts of war and suchlike and the situation lasts at least fourteen (14) days, either party shall be entitled to dissolve the Contract without the other party being entitled to compensation for any damage or loss in respect of this dissolution. 

10.2 Extension of Period 

A period agreed on for delivery or performance of work or services shall be extended by the period during which LUKKIEN was unable to meet or fulfil its obligations due to force majeure. 

10.3 Partial Performance 

If, during the period of force majeure as referred to in Article 10.1, LUKKIEN is able to meet parts of the Contract or has met parts of the Contract, it shall be entitled to carry out those parts and invoice them separately, as though they constituted a separate Contract. 

Article 11. LIABILITY 

11.1 Liability 

LUKKIEN shall not be liable for:
a. faults in the material made available by the Client;
b. faults in the fulfilment of the Contract if these are caused by or due to actions on the part of the Cli- ent, such as non-delivery or late delivery of complete, sound and clear information/materials;
c. faults by or on behalf of or on the part of third parties engaged by the Client;
d. faults in quotes from suppliers or suppliers exceeding their quotes;
e. defects in the Product, if, in accordance with the provisions of Article 3.5, the Client has given its approval or has been given the opportunity to conduct an inspection and has indicated that it does not require such an inspection, or has not lodged a written complaint within eight (8) days after the dam- age or loss arose;  
f. faults or problems arising after delivery due to use or maintenance of the Product by parties other than LUKKIEN;
g. costs incurred by the Client or payments made by the Client because of claims against the Client in connection with not having permits or the Product not complying with legislation and regulations apply- ing to the Product; 
h. damage or loss due to loss of profit, stagnation of work, loss of business and/or other data (files) or any other trading or financial loss, possibly related to use of the Product supplied by LUKKIEN. 

11.2 Limitation of Liability 

If and in so far as LUKKIEN is liable and the damage or loss is not due to gross negligence or wilful intent on the part of LUKKIEN, its liability will at any rate be limited:
a. to the amount paid out in respect thereof by LUKKIEN’s liability insurance;
b. if the insurer does not pay out in any specific case or the damage or loss is not covered by the in- surance, to the value of the invoices paid by the Client in the period of two (2) months prior to the mo- ment at which the damage or loss arose, at least in so far as the invoice relates to that part of the Con- tract to which the liability pertains. 

11.3 End of Liability 

All liability ends when thirty (30) days have lapsed since the moment the Contract was fulfilled, unless LUKKIEN has acknowledged liability in respect thereof. If and in so far as the Contract has not yet been fulfilled, LUKKIEN’s liability shall end when thirty (30) days have lapsed since the damage or loss arose, with a series of incidents counting as one (1) incident. 

11.4 Copies of Materials 

If reasonably possible, the Client shall be obligated to keep any copies of the materials and data pro- vided in its possession until the Contract has been fulfilled. If the Client fails to do so, LUKKIEN cannot be held liable for any damage or loss that would not have occurred had these copies been available. 

11.5 Obligation to Retain 

On fulfilment of the Contract, the Client and LUKKIEN shall not be reciprocally obligated to retain any of the materials and data referred to in Article 11.4 and the Product delivered by LUKKIEN. 

Article 12. TERMINATION AND DISSOLUTION 

12.1 Termination of Contract by the Client 

If the Client terminates the Contract, which must be done by giving notice by registered letter, the Cli- ent shall owe the fee and the costs incurred in relation to work performed under the Contract thus far, without prejudice to LUKKIEN’s right to claim damages due to the termination. 

12.2 Dissolution of Contract by LUKKIEN 

If the Contract is dissolved by LUKKIEN on account of a breach of contract by the Client, the Client shall owe the fee and the costs incurred in relation to work performed under the Contract thus far, without prejudice to LUKKIEN’s right to claim damages due to the termination. Any conduct on the part of the Client on the grounds of which LUKKIEN can no longer reasonably be required to fulfil the Con- tract shall also be regarded as a breach. 

12.3 Damages 

In addition to compensation for the damage or loss incurred by LUKKIEN as referred to in Article 8, the compensation payable by the Client shall at least equal 25% (twenty-five per cent) of the (total) price stipulated in the Contract, subject to a minimum of €500 (five hundred euros). 

12.4 Bankruptcy 

Both LUKKIEN and the Client shall be entitled to dissolve the Contract immediately in whole or in part if the other party goes bankrupt or applies for a moratorium. 

12.5 Use of Product after Premature Termination 

If the Contract is terminated prematurely for any reason whatsoever, the Client shall not or no longer be permitted to use the Product made available to it and the licence or licences granted to the Client under the Contract shall end. 

12.6 Continuing Performance Contracts 

If the activities to be performed by LUKKIEN under the Contract consist of a repetition of similar activi- ties, the Contract applicable for the purpose shall be valid for an indeterminate period of time, unless agreed otherwise in writing. This Contract may only be terminated by giving notice by registered letter, with due observance of a notice period of at least six (6) months. 

12.7 Transfer to Third Parties 

The Client shall not be entitled to transfer its rights or obligations under the Contract(s) to any third party without prior written permission from LUKKIEN. 

Article 13. AMENDMENT 

13.1 Pre-existing Contracts 

Any amendments and/or additions to these General Terms and Conditions shall also apply to pre- existing contracts, subject to thirty (30) days’ notice following written notice of the amendment. 

13.2 Rights of the Client 

The Client shall be solely entitled to terminate the Contract as of the day on which the amended and/or supplemented General Terms and Conditions take effect, if these conditions constitute such a deterioration of the Client’s position that the Contract would not have been concluded under such con- ditions. 

Article 14. OTHER PROVISIONS 

14.1 Transfer to Third Parties 

The Client shall not be permitted to transfer any right under the Contract and/or to the Product to third parties other than as part of a transfer of its entire business. 

14.2 Confidentiality 

The parties shall be obligated to maintain confidentiality with regard to facts and circumstances of which they take cognisance in connection with the Contract. Any third parties that are engaged in the fulfilment of the Contract shall be under the same obligation with regard to facts and circumstances brought to their attention by the Client. 

14.3 Netherlands Law 

The Contract and any resulting contracts shall be governed by Netherlands law. The competent court of Arnhem shall be solely authorised to take cognisance of any disputes between LUKKIEN and the Client. 

14.4 Registration 

The Dutch version of these General Terms and Conditions have been deposited at the Court Registry of the District Court Gelderland, location Arnhem, under number 13/20.